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0;border-color:#0000}.btn-ghost:hover{background:var(--surface-2)}.btn-ghost[aria-pressed=true],.btn-ghost[aria-expanded=true]{background:var(--accent-soft);color:var(--accent-ink)}.only-narrow{display:none}.desk-list{background:var(--surface);border:1px solid var(--border);border-radius:8px;flex-direction:column;grid-area:list;min-width:0;max-height:calc(100vh - 32px);display:flex;position:sticky;top:16px;overflow:hidden}.list-top{align-items:center;gap:6px;padding:10px 12px 0;display:flex}.view-select{flex:1;min-height:34px;padding:0 8px;font-size:13px;font-weight:600}.search-note{color:var(--muted);overflow-wrap:anywhere;padding:6px 12px 0;font-size:13px}.qchips{flex-wrap:wrap;gap:6px;padding:10px 12px 4px;display:flex}.qchip{border:1px solid var(--border-strong);background:var(--surface);max-width:100%;min-height:30px;color:var(--text-2);cursor:pointer;border-radius:999px;align-items:center;gap:6px;padding:0 10px;font-size:12.5px;display:inline-flex}.qchip-label{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.qchip-n{font-variant-numeric:tabular-nums;font-weight:600}.qchip.breach .qchip-n{color:var(--p1-ink)}.qchip[aria-pressed=true]{background:var(--accent);border-color:var(--accent);color:#fff}.qchip[aria-pressed=true] .qchip-n{color:#fff}.find{padding:6px 12px}.find .input{min-height:34px;font-size:13px}.list-tools{border-bottom:1px solid var(--border);flex-wrap:wrap;gap:2px;padding:0 8px 6px;display:flex}.list-tools .btn{min-height:30px;padding:0 8px;font-size:12.5px}.desk-list .filters{padding:8px 12px}.desk-list .filters .select{flex:110px}.desk-list .bulk-bar{padding:8px 12px}.select-all{border-bottom:1px solid var(--border);min-height:34px;padding:0 12px;font-size:13px}.rows{flex:1;margin:0;padding:0;list-style:none;overflow-y:auto}.row-wrap{border-bottom:1px solid var(--row-border);align-items:stretch;display:flex}.row-check{flex:none;align-self:center;width:16px;height:16px;margin:0 0 0 12px}.trow2{min-width:0;color:var(--text);flex:1;gap:1px;padding:8px 12px 8px 16px;text-decoration:none;display:grid;position:relative}.trow2:hover{background:var(--surface-2);color:var(--text)}.trow2:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}.trow2.active{background:var(--accent-soft)}.trow2.active .r3{color:var(--text-2)}.stripe{width:4px;position:absolute;top:0;bottom:0;left:0}.stripe.p-P1{background:var(--p1)}.stripe.p-P2{background:var(--amber)}.stripe.p-P3{background:var(--p3)}.stripe.p-P4{background:var(--p4)}.r1{align-items:center;gap:6px;min-width:0;font-size:12px;display:flex}.r1 .pill{margin:0;padding:1px 5px;font-size:10.5px}.rnum{color:var(--text-2);font-size:12px;font-weight:500}.sla-corner{white-space:nowrap;color:var(--muted);margin-left:auto;font-size:12px;font-weight:600}.sla-corner.bad{color:var(--p1-ink)}.sla-corner.warn{color:var(--amber-ink)}.sla-corner.met{color:var(--green-ink)}.r2{text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:500;overflow:hidden}.r3{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.desk-center{flex-direction:column;grid-area:center;gap:12px;min-width:0;display:flex;container-type:inline-size}.mi-strip{background:var(--p1-ink);color:#fff;border-radius:8px;padding:8px 14px}:root[data-theme=dark] .mi-strip{background:#b42318}.ticket-head{flex-direction:column;gap:8px;padding:14px 16px 0;display:flex}.head-top{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.tnum{color:var(--text-2);font-size:13px;font-weight:500}.pbadge{white-space:nowrap;border-radius:4px;padding:2px 8px;font-size:12px;font-weight:600}.pbadge.p-P1{color:#fff;background:#b42318}.pbadge.p-P2{background:var(--amber-soft);color:var(--amber-ink)}.pbadge.p-P3{background:var(--accent-soft);color:var(--accent-ink)}.pbadge.p-P4{background:var(--bg);color:var(--muted)}.head-meta{color:var(--muted);font-size:13px}.head-main{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.ticket-title{overflow-wrap:anywhere;flex:280px;font-size:20px;font-weight:600;line-height:1.3}.head-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.more-menu{z-index:6;width:220px;top:40px}.more-menu .menu-item{min-height:40px}.more-menu .menu-item:disabled{opacity:.55;cursor:default}.stepper{border-top:1px solid var(--border);margin:4px -16px 0;padding:10px 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.step-btn{color:var(--accent-ink);font-weight:600}.card-head{justify-content:space-between;align-items:center;padding:8px 12px 8px 16px;display:flex}.card-head h2{font-size:14px;font-weight:600}.fgrid{border-top:1px solid var(--row-border);grid-template-columns:repeat(4,minmax(0,1fr));gap:10px 16px;padding:12px 16px 16px;display:grid}.fgrid[hidden]{display:none}@container (width<=760px){.fgrid{grid-template-columns:repeat(3,minmax(0,1fr))}}@container (width<=520px){.stepper{flex-wrap:wrap;row-gap:4px}.step{min-width:0}.step:not(:last-child):after{min-width:8px;margin:0 2px}}@container (width<=560px){.fgrid{grid-template-columns:repeat(2,minmax(0,1fr))}.rel-row{grid-template-columns:1fr auto}}.fld{flex-direction:column;gap:2px;min-width:0;display:flex}.fl{color:var(--muted);font-size:12px;font-weight:500}.fv{overflow-wrap:anywhere;flex-wrap:wrap;align-items:center;gap:4px;min-height:32px;font-size:13.5px;display:flex}.inline-select,.inline-input{width:calc(100% + 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.canned{width:auto;max-width:100%;min-height:32px;font-size:13px}.composer-label{color:var(--muted);font-size:12px;font-weight:500}.drop-zone.compact{border:none;border-radius:8px;padding:0}.drop-zone.compact.over{outline:2px dashed var(--accent);outline-offset:4px;background:0 0}.attach-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.composer-actions{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}.btn-note{color:#fff;background:#8a5300;border-color:#0000;font-weight:600}.btn-note:hover{color:#fff;background:#6e4200}.desk-side{flex-direction:column;grid-area:side;gap:12px;min-width:0;display:flex}.side-card{flex-direction:column;gap:10px;padding:12px 14px;display:flex}.side-card h2{text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-size:12px;font-weight:600}.slabar-top{justify-content:space-between;gap:8px;font-size:13px;display:flex}.slabar-text{text-align:right;font-weight:600}.slabar-track{background:var(--bg);border-radius:999px;height:6px;margin-top:4px;overflow:hidden}.slabar-fill{background:var(--green);height:100%;display:block}.slabar.warn .slabar-fill{background:var(--amber)}.slabar.warn .slabar-text{color:var(--amber-ink)}.slabar.bad .slabar-fill{background:var(--p1)}.slabar.bad .slabar-text{color:var(--p1-ink)}.slabar.met .slabar-text{color:var(--green-ink)}.slabar.off .slabar-fill{background:var(--p4)}.slabar.off .slabar-text{color:var(--muted)}.person{align-items:center;gap:10px;display:flex}.person .lines{overflow-wrap:anywhere;flex-direction:column;min-width:0;font-size:13px;display:flex}.avatar.lg{background:var(--accent-soft);width:40px;height:40px;color:var(--accent-ink);font-size:14px}.kvs{grid-template-columns:max-content minmax(0,1fr);gap:6px 12px;margin:0;font-size:13px;display:grid}.kvs dt{color:var(--muted)}.kvs dd{overflow-wrap:anywhere;margin:0}.kvs .chips{gap:4px}.side-links{flex-direction:column;gap:8px;margin:0;padding:0;font-size:13px;list-style:none;display:flex}.side-links li{gap:1px;min-width:0;display:grid}.side-links .muted{font-size:12px}.btn-danger-outline{border-color:var(--p1-ink);color:var(--p1-ink);background:var(--surface);font-weight:600}.btn-danger-outline:hover{background:var(--danger-soft);color:var(--p1-ink)}.drawer-scrim{z-index:29;cursor:pointer;background:#0f172a73;border:0;position:fixed;inset:0}@media (width<=1099px){.desk.has-ticket{grid-template-columns:minmax(0,1fr);grid-template-areas:"center""side"}.desk.has-ticket .desk-list{z-index:30;visibility:hidden;border-radius:0;width:min(320px,88vw);max-height:none;transition:transform .2s,visibility .2s;position:fixed;top:0;bottom:0;left:0;transform:translate(-105%)}.desk.has-ticket.drawer-open .desk-list{visibility:visible;transform:none}.desk.has-ticket .only-narrow{display:inline-flex}.desk:not(.has-ticket){grid-template-columns:minmax(0,1fr);grid-template-areas:"list"}.desk:not(.has-ticket) .desk-list{max-height:none;position:static}.desk:not(.has-ticket) .desk-empty{display:none}.desk-side{grid-template-columns:repeat(auto-fit,minmax(240px,1fr));align-items:start;display:grid}}@media (width<=640px){.desk{gap:12px;padding:12px 16px}.topbar{padding:8px 16px}.topbar .search{flex-basis:100%;order:10;max-width:none}}@media (prefers-reduced-motion:reduce){.desk-list{transition:none!important}}.sso-buttons{gap:8px;display:grid}.sso-btn{min-height:44px;color:var(--text);background:var(--surface);border-color:var(--border-strong);font-weight:600}.sso-btn:hover{background:var(--surface-2);color:var(--text)}.or-divider{color:var(--muted);text-transform:uppercase;letter-spacing:.05em;align-items:center;gap:10px;font-size:12px;display:flex}.or-divider:before,.or-divider:after{content:"";background:var(--border);flex:1;height:1px}.collision{border:1px solid var(--accent-soft);background:var(--accent-softer);color:var(--text);border-radius:8px;padding:8px 14px;font-size:13px}.collision.replying{border-color:var(--amber);background:var(--amber-soft);color:var(--amber-ink)}.saved-views{gap:6px;padding:8px 12px 0;display:grid}.saved-row{align-items:center;gap:4px;display:flex}.saved-row .select{flex:1;min-height:32px;padding:0 8px;font-size:13px}.saved-form{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.saved-form .input{flex:140px;min-height:32px;font-size:13px}.approval-pending{color:var(--amber-ink);background:var(--amber-soft)}.approval-approved{color:var(--green-ink);background:color-mix(in srgb, var(--green) 14%, transparent)}.approval-rejected,.approval-cancelled{color:var(--p1-ink);background:var(--danger-soft)}.csat-scale{border:none;grid-template-columns:repeat(5,minmax(0,1fr));gap:6px;margin:0;padding:0;display:grid}.csat-scale legend{margin-bottom:8px;font-weight:600}.csat-option{border:1px solid var(--border-strong);cursor:pointer;text-align:center;background:var(--surface);border-radius:8px;justify-items:center;gap:4px;padding:10px 4px;display:grid}.csat-option input{opacity:0;width:1px;height:1px;position:absolute}.csat-option:focus-within{outline:2px solid var(--accent);outline-offset:1px}.csat-option.on{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-ink)}.csat-num{font-size:20px;font-weight:600}.csat-label{color:var(--muted);font-size:12px}.csat-option.on .csat-label{color:var(--accent-ink)}@media (width<=520px){.csat-label{display:none}}.scan-badge{white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:3px 9px;font-size:12px;font-weight:600;display:inline-flex}.scan-badge.tone-ok{color:#1f5f35;background:#e7f6ec}.scan-badge.tone-scanning{background:var(--accent-soft);color:var(--accent-ink)}.scan-badge.tone-retrying{background:var(--amber-soft);color:var(--amber-ink)}.scan-badge.tone-blocked{background:var(--danger-soft);color:var(--danger)}.scan-spin{border:2px solid;border-top-color:#0000;border-radius:50%;width:10px;height:10px;animation:.9s linear infinite scan-spin}@keyframes scan-spin{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.scan-spin{animation:none}}.file-chip.ux{gap:10px;padding:6px 8px 6px 6px}.file-chip.ux.tone-blocked{border-color:var(--danger);background:var(--danger-soft)}.file-chip.ux.tone-retrying{border-color:var(--amber)}.file-chip.ux .file-name{text-align:left;text-overflow:ellipsis;white-space:nowrap;max-width:280px;font-weight:500;text-decoration:none;overflow:hidden}.file-chip.ux .file-name:disabled{color:var(--text);cursor:default}.file-chip.ux .icon-btn{width:36px;height:36px;color:var(--text-2);justify-content:center;align-items:center;display:inline-flex}.thumb-btn{cursor:zoom-in;background:0 0;border:none;border-radius:6px;padding:0}.file-icon{border:1px solid var(--border);background:var(--surface-2);width:48px;height:48px;font-family:var(--mono);color:var(--muted);border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;font-size:11px;display:inline-flex}.file-icon.tone-blocked{background:var(--danger-soft);color:var(--danger);border-color:#0000}.file-icon.big{width:72px;height:72px;font-size:14px}.file-dialog-backdrop{z-index:60;background:#0a101cd1;display:flex;position:fixed;inset:0}.file-dialog{color:#fff;flex-direction:column;flex:1;min-width:0;display:flex}.file-dialog-head{flex-wrap:wrap;align-items:center;gap:12px;padding:12px 16px;display:flex}.file-dialog-title{flex-direction:column;flex:1;gap:2px;min-width:200px;display:flex}.file-dialog-title h2{overflow-wrap:anywhere;margin:0;font-size:16px}.file-dialog-title span{color:#c9d4e3;overflow-wrap:anywhere;font-size:13px}.file-dialog-head .btn{align-items:center;gap:6px;display:inline-flex}.icon-btn.on-dark{color:#fff;background:0 0;border:1px solid #ffffff59;width:44px;height:44px;font-size:22px}.file-dialog-body{flex:1;align-items:center;gap:12px;min-height:0;padding:8px 16px 24px;display:flex}.file-dialog-stage{flex:1;justify-content:center;align-items:center;min-width:0;height:100%;min-height:0;display:flex}.nav-btn{color:#fff;cursor:pointer;background:#ffffff29;border:none;border-radius:50%;flex-shrink:0;width:48px;height:48px;font-size:26px}.nav-btn:focus-visible,.icon-btn.on-dark:focus-visible{outline-offset:2px;outline:3px solid #8fb0ff}.file-preview{flex-direction:column;align-items:center;gap:8px;max-height:100%;margin:0;display:flex}.file-preview img{object-fit:contain;background:#fff;border-radius:4px;max-width:100%;max-height:calc(100vh - 170px);box-shadow:0 20px 60px #00000073}.file-preview figcaption{color:#c9d4e3;font-size:12px}.file-card,.quarantine-panel{background:var(--surface);color:var(--text);border-radius:12px;flex-direction:column;gap:12px;width:100%;max-width:520px;padding:20px;display:flex}.file-card{text-align:center;align-items:center}.file-card h3,.quarantine-panel h3{overflow-wrap:anywhere;margin:0;font-size:18px}.file-card .btn{align-items:center;gap:6px;display:inline-flex}.quarantine-panel{max-height:calc(100vh - 140px);overflow:auto}.q-head{background:var(--danger-soft);color:var(--danger);border-radius:12px 12px 0 0;margin:-20px -20px 0;padding:16px 20px}.q-head p{overflow-wrap:anywhere;margin:4px 0 0}.q-facts{grid-template-columns:110px 1fr;gap:8px 12px;margin:0;font-size:14px;display:grid}.q-facts dt{color:var(--muted)}.q-facts dd{overflow-wrap:anywhere;margin:0}.q-actions{flex-direction:column;gap:8px;display:flex}.q-action{border:1px solid var(--border);background:var(--surface);min-height:48px;color:var(--text);font:inherit;text-align:left;cursor:pointer;border-radius:10px;flex-direction:column;gap:2px;padding:10px 14px;font-weight:600;display:flex}.q-action span{color:var(--muted);font-size:13px;font-weight:400}.q-action.primary{background:var(--accent);border-color:var(--accent);color:#fff}.q-action.primary span{color:#e3eafc}.toast-region{z-index:70;flex-direction:column;gap:8px;max-width:calc(100vw - 32px);display:flex;position:fixed;bottom:16px;right:16px}.toast{background:var(--topbar);color:#fff;overflow-wrap:anywhere;border-radius:10px;padding:10px 14px;font-size:14px;box-shadow:0 8px 24px #00000040}.toast.bad{background:var(--danger)}:root[data-theme=dark] .scan-badge.tone-ok{color:#8fdcaa;background:#173523}:root[data-theme=dark] .q-action.primary span{color:#dbe5ff}